Today our Business Services team held their semi annual PD session.  Over the last couple of years we have had a very focused agenda on team building, customer service and managing change to support our planned department reorganizations and workflow analysis.

Today we had the pleasure of hearing Mike Moore’s presentation: Connecting in the Workplace. Mike really connects with people and has a great message. He has learned a lot by observing people in his world wide travel to deliver his message. It is obvious he absolutely loves what he does! I won’t spoil any of Mike’s stories by referring to details here.

Mike’s presentation is centered around a few key ideas:

• the fun factor is important, have fun at work
• embrace and enjoy a little humour
• take pride in yourself and value what you do
• dignity is an equalizer

There are challenges at the personal, team and organizational level. Attitude is your dominate thought at any given moment – choose to make it a positive thought.

• guard against destructive humour
• find comedy in chaos
• QTIP (quit taking it personally)
• Turn Negatives
  • stress
  • turnover
  • absenteeism
  • low moral
  • low productivity
• into Positives
  • communication
  • humour
  • attitude
  • recognition
  • mutual respect

Mike connects with the audience quickly and presents in a very personal way that puts one at ease. He keeps you smiling and laughing with his message and illustrative true stories. He throws in a couple of musical moments too to keep you engaged.

All in all, a great presentation. I would have listened longer!  See Mike Moore’s  website for more details about his presentations.

~ Mark